Despite the move by the National Communication Authority (NCA) to decongest various customer care centers of Mobile Network Operators (MNOs) engaged in the ongoing SIM card re-registration exercise, there continues to be some resentment over the process by Ghanaians.
In Cape Coast, some customers at the offices of network operators have expressed disappointment over the process indicating the long distances they have had to travel and the stressful process causing the loss of productive hours.
On the 6th of January, 2022, the NCA in a release noted it had deployed additional registration points to reduce congestion across the country.
As part of the improved logistics, the mobile network operators were expected on Monday to use an updated version of the app being used for the registration, increase the number of smartphones being used for the exercise and increase the number of registration centers to include distributors, all retail outlets, as well as some selected agents.
Four days after this release, ATLFMNEWS on Monday visited the various customer care centers of the mobile network operators within the Cape Coast metropolis and found very little improvement in the exercise.
The NEWS team observed long queues as well as little regard for the COVID-19 safety protocols.
Some residents who could not hide their sentiments shared their thoughts and said the different avenues as announced by the NCA if implemented will help curtail the situation.
One woman said “It’s a problem for us especially the nursing mothers. One has to prepare their kids before coming. You come and join the queue and it won’t get to your turn, you have to return home for the next day to come and do the registration.”
“I came here around 11 o’clock, and we are still here because they said the network is very slow,” said another lady.
Another indicated that “once we did the Ghana card and have our biometrics and fingerprints on it, they can send that information to the various networks since that will be better. I don’t think this current approach was really necessary.
Meanwhile, the Chief Executive Officer of the Ghana Chamber of Telecommunications, Dr. Ken Ashigbey has indicated that a decision had been taken to bring the service to the doorstep of subscribers to prevent the aggregation of people at the offices of the telcos.
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Source: Emmanuella Ama Gyamfi/ATLFMNEWS
