Award-winning singer Efya has confronted MTN Ghana after experiencing a suspicious mobile money (MoMo) transaction linked to her account, raising public alarm over increasing fraud in the sector.
In a post on her official X (formerly Twitter) account, Efya expressed her frustration regarding an unauthorized attempt to withdraw funds from her account. She criticized MTN’s data security and demanded accountability.
“HOW IS IT THAT MTN FRAUDSTERS CAN SEND AN OTP!!!! LIKE WHAT!? HOW??? @MTNGhana IT’S OUTRAGEOUS!!! Y’ALL NEED BETTER SECURITY!! IT’S GETTING OUT OF HAND!” she wrote.
Efya revealed she received a One-Time Password (OTP) for a transaction of GH¢107.10 to an account named “Moolre,” labeled as a Ghana Digital Society Service. She urged MTN to enhance its cybersecurity measures to protect users from fraud.
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Her complaint has sparked significant reactions on social media, with users explaining that the transaction likely originated from a Point of Sale (POS) device. Many noted that transactions via POS terminals do not require the MTN “Allow Cashout” security prompt, typically used for cash withdrawals.
One user, @malik__szn, commented, “Efya, when you go to a restaurant and they use their machines to send you an OTP for MoMo payment, do you allow cashout?”
Another user, @ArthitudeO, added, “They can send prompts to any number. Many payment gateways allow this. The reason it’s mostly MTN is because they have the largest customer base. Fraudsters try random numbers, and some go through.”
Additionally, @Q_e_w explained, “POS devices can send direct prompts. It still requires your PIN before completing a payment or withdrawal. Just like in shops or fuel stations, they ask for your number, and a prompt is sent—no need for ‘Allow Cashout’.”
Efya’s experience echoes a growing concern following a viral video where a Ghanaian woman claimed GH¢11,000 was withdrawn from her MoMo wallet without her consent. Despite not sharing her account details, the funds disappeared mysteriously, prompting calls for MTN to investigate and ensure victims are reimbursed.
SOURCE: PULSE GHANA
