The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana (ECG) to compensate consumers affected by the current problems with the prepaid vending system.
According to the PURC, the directive is, “in compliance with the law and a demonstration of good customer service.”
Dr. Ismael Ackah, the ECG’s Executive Secretary, signed the directive sent to the Managing Director dated October 4, 2022.
The PURC noted that, “In light of the breach of ECG’s statutory obligations specifically sections 11 and 12(1) and (2) of the Public Utilities Act, 1997, (Act 538) and Regulations 41 and 45 of the Public Utilities Regulatory Commission (Consumer Service) Regulations, 2022 (LI 2413), the Commission hereby orders ECG to pay compensation to the affected customers.”
Many ECG customers around the country have had to queue for credit for their meters in order to utilize power for nearly a week now.
While the situation has improved, it is far from over. Some consumers have complained about the vending challenge’s negative impact on their businesses, particularly restaurants and other eateries.
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As a result, the PURC has asked the ECG to compensate the affected consumers as follows:
The utility regulatory body said the compensation should cover the period October 1 to 7, 2022.
SOURCE: myjoyonline
