Mobile network operators to publish list of centres for SIM re-registration

The locations of the SIM card re-registration centers in the nation are likely to be published by the country’s mobile network operators.

The decision to disclose the centers was made during a meeting on the current exercise conducted by the National Communications Authority (NCA) and stakeholders.

According to a statement issued by the NCA, among other measures, the publication of the locations of the centers is intended to guarantee a stress-free exercise.

At the meeting, all parties agreed that the SIM registration software should be updated on a regular basis to improve its efficiency.

Long lines are forming at mobile network service centers around the nation as Ghanaians seek to meet the March 31, 2022 deadline for registering SIM cards.

Many individuals have expressed worries about the procedure as a result of the scenario, while players in the sector have said that the process must be made smooth and efficient for everybody.

Read the communique from the meeting below:

The Board of Directors of the National Communications Authority (NCA) yesterday afternoon met with the Chief Executive Officers of Mobile Network Operators (MNOs) and the developers of the SIM Card Registration Application. This followed recent reports of subscriber challenges encountered with the ongoing SIM Card Registration exercise which began on October 1, 2021. The meeting was to review and outline solutions for the issues identified with the exercise.

The meeting reviewed all issues concerning the SIM Registration process with a specific focus on improving subscriber experience.

At the end of the meeting, all MNOs, App Designers, and the NCA agreed on the following;

1. That all stakeholders, i.e. the NCA, all MNOs and App designers are committed to collaborating to ensure the success of the exercise.
2. That all MNOs will work to improve customer experience at various registration centres to reduce and eliminate long queues at Stage 2 of registration.
3. That all MNOs will take urgent steps to increase number of agents/staff undertaking the biometric capture at the stage 2 of the exercise, open up additional registration points and increase the number of devices for the biometric capture.
4. That the MNOs will publish the locations for the SIM Registration for subscribers to easily locate centres close to them.
5. That there will be continuous update of the SIM card registration application to ensure it is robust and efficient at all times.
6. That there will be deeper collaboration to ensure that all associated challenges with the SIM Card Registration exercise are addressed promptly.

It is the expectation of all stakeholders that all concerns regarding the SIM Registration will be resolved for a successful exercise.

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SOURCE: CITINEWS