Following the suspension of their data zone bundle, MTN Ghana sent an unequivocal apology to its consumers.
On April 5, the data zone bundle was discontinued.
MTN Ghana in a statement explained that the suspension is due to a review of the bundle offer in line with the Significant Market Power (SMP) directives applied to the telecom company in June 2020.
The telecom operator further stated that the SMP rule prohibited them from having the lowest offer prices across the board.
“MTN Ghana has announced a suspension of its MTN Data Zone bundle effective April 05, 2023. We apologise to our cherished customers for limiting our communications on this matter to service activation channels only. This media release is to provide more information on the issue. The suspension of the innovative Data Zone bundle is due to a review of the bundle offer in line with the Significant Market Power (SMP) directives applied to MTN Ghana in June 2020, not to be the lowest priced on any offer in the industry,” MTN Ghana explained.
Read Also: tanker unloads russian crude in ghana after 6 week wait
MTN Ghana promised that it is coordinating with the regulator to reinstate the updated data zone package.
“We are currently engaging and collaborating with the Regulator, as we seek alignment on a revised Data Zone bundle to be reinstated as soon as possible. We will notify you in due course of further developments,” MTN said in its statement.
It pledged to roll out innovative, affordable products and services for the benefit of its customers.
“MTN Ghana would like to reassure its customers that it would continue to roll out innovative and affordable products and services for the benefit of its cherished customers,” MTN Ghana promised.
The data zone bundle allows MTN Ghana’s customers a day validity bundle at discounted rates at the point of purchase.
Read below full statement by MTN
SOURCE: CITINEWS
